1. Acceptance of Terms

By requesting a quote, booking a session, or otherwise using our website or studio, you (“Client,” “you”) agree to be bound by these Terms and by our Privacy Policy. If you are booking on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.

2. The Studio and Equipment

Your studio rental includes access to our space and standard equipment package, which includes: three 4K professional cameras for multi-angle coverage, a wireless microphone system, a Shure studio microphone, a professional audio mixer, three studio lights with softboxes, and light stands, along with multiple set configurations inside the studio. Access is provided for up to 10 people during your session unless a different capacity is agreed in advance. Available equipment and set configurations may be updated from time to time; current details are listed on our Pricing and Sets pages.

3. Booking and Payment

Studio time is booked and paid for through our online booking system. Full payment is required before your booking is confirmed. Advertised prices exclude applicable sales tax. Any legally applicable sales tax will be shown separately before payment and on invoices and receipts. Prices for hourly rentals and bundles are listed on our Pricing page and are subject to change; the price shown at the time you complete your booking is the price that applies to your session.

4. Cancellation, Rescheduling & Refund Policy

1. Cancellation Policy

Clients may cancel their bookings under the following conditions:

72 Hours or More Before the Scheduled Session

  • Eligible for a 100% refund of the booking amount paid.
  • No cancellation penalty.
  • Clients may alternatively request to reschedule at no additional charge, subject to availability.

24 to Less Than 72 Hours Before the Scheduled Session

  • A cancellation fee equal to 50% of the total booking price applies.
  • Any amount paid exceeding the cancellation fee will be refunded.
  • Rescheduling requests are subject to availability and a 50% rescheduling fee based on the original booking price.

Less Than 24 Hours Before the Scheduled Session

  • A cancellation fee equal to 100% of the total booking price applies.
  • No refunds will be issued.
  • Rescheduling is not guaranteed and may require a new booking and payment.

2. Rescheduling Policy

We understand that schedules sometimes change.

  • Rescheduling requests submitted at least 72 hours before the scheduled session are free of charge.
  • Requests submitted between 24 and 72 hours before the session are subject to a 50% rescheduling fee.
  • Requests submitted less than 24 hours before the session are treated as late cancellations unless AGUYB STUDIOS approves an exception in writing.
  • All rescheduling requests are subject to studio availability.
  • Any difference in pricing resulting from a change in service, duration, or production requirements must be paid before the new booking is confirmed.

3. Late Arrivals and No-Shows

  • Clients are responsible for arriving on time.
  • Reserved session times begin and end according to the confirmed booking schedule.
  • Late arrivals do not automatically extend the reserved session.
  • Clients who fail to attend without prior notice will be considered no-shows.
  • No-shows are charged 100% of the booking price and are not eligible for refunds or complimentary rescheduling.

4. Refund Processing

  • Approved refunds will be issued to the original payment method whenever possible.
  • Refunds will be initiated within 5–10 business days after approval, subject to applicable law.
  • Additional processing time may be required by the client’s bank or payment provider.
  • Refunds are calculated based on the applicable cancellation deadline and the total confirmed booking price.

5. Cancellations by AGUYB STUDIOS

If AGUYB STUDIOS must cancel a confirmed session due to equipment failure, facility issues, emergencies, or other circumstances preventing us from providing the booked service, clients may choose between:

  • Rescheduling to another available date at no additional charge.
  • Receiving a full refund for the affected services not provided.

6. Custom Productions and Special Projects

Custom productions, off-site filming, events, multi-day bookings, content packages, and projects requiring additional crew or third-party services may have separate cancellation and refund terms.

Any special conditions will be disclosed in the applicable proposal, invoice, or production agreement before payment.

Where a signed production agreement establishes different cancellation terms, those terms will govern the applicable project, subject to applicable law.

7. How to Request a Cancellation or Rescheduling

Clients must submit cancellation or rescheduling requests through their booking confirmation, the official website contact form, or by replying to their booking confirmation email.

Requests must be received before the applicable cancellation deadline.

All deadlines are calculated from the scheduled session start time in the studio’s local time zone.

8. Customer Agreement

By completing a booking and submitting payment, the client acknowledges that they have reviewed and accepted AGUYB STUDIOS’ Cancellation, Rescheduling & Refund Policy.

This policy does not limit any cancellation or refund rights provided by applicable law.

5. Studio Hours and Access

Studio hours and available booking windows are shown live in our online booking calendar at the time you schedule your session. Parking and building access details are included in your booking confirmation email once your session is scheduled. If you can’t find us on arrival, call or text (904) 738‑4860 and we’ll walk you in.

6. Client Conduct and Studio Rules

Clients and their guests are expected to treat the studio, equipment, and any AGUYB staff or crew with respect. You agree to: arrive on time so your session doesn’t run past your booked window; use studio equipment only as directed by AGUYB staff; avoid bringing food, drink, or materials that could damage equipment or sets without prior approval; and be responsible for any guests, talent, or crew you bring on-site. AGUYB reserves the right to end a session early, without refund, if conduct on-site is unsafe, abusive, or materially damaging to the space or equipment.

7. Damage and Liability

Client is responsible for damage to studio equipment, sets, or property caused by Client, Client’s guests, talent, or crew during a booked session, beyond normal wear and use. AGUYB is not responsible for loss of or damage to personal property brought into the studio by Client or Client’s guests. To the fullest extent permitted by law, AGUYB’s total liability arising from any booking is limited to the amount Client paid for that session.

8. Portfolio and Promotional Rights

How AGUYB may use video, photo, audio, or written material produced during your session for our portfolio, website, or marketing is governed by our separate Portfolio & Promotional Rights Addendum, which is incorporated into these Terms by reference. You select your tier (Standard Client, Confidential Client, or No‑Publicity Client) at the time of booking.

9. Ownership of Content

Unless otherwise agreed in a separate written production agreement, Client owns the final delivered footage, photos, or audio from their session. AGUYB retains ownership of raw, unedited footage and behind‑the‑scenes material, subject to the usage rights Client grants under the Portfolio & Promotional Rights Addendum described above.

10. Force Majeure

AGUYB is not liable for delays or failure to perform due to circumstances beyond our reasonable control, including but not limited to severe weather, power outages, equipment failure despite reasonable maintenance, illness, or other events outside our control. In such cases, we will work with Client in good faith to reschedule at no additional charge.

11. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services or for legal or operational reasons. The “Effective” date at the top of this page reflects the most recent update. Continued use of our website or studio after a change constitutes acceptance of the revised Terms.

12. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles.

13. Contact Us

Questions about these Terms? Contact us at:

AGUYB Studios
7825 Baymeadows Way, Jacksonville, FL 32256
Email: guybertho@aguybstudios.com
Phone: (904) 738‑4860